Frequently asked question
1. What is the order processing time?
Once payment has been verified, the order processing and preparation period is 2–4 business days. Our warehouse inspects the condition of the items before packing and dispatching them. If an item is out of stock, we will notify the customer via email immediately.
2. International shipping and delivery times?
We use reputable international shipping carriers. Once the package is dispatched, the estimated transit time is 8–18 business days; please note that customs clearance time cannot be predicted. You can track your package in real-time on the carrier's official website using the provided tracking number.
3. Return and exchange policy?
You may request after-sales service for product defects within 15 days of delivery. For returns not related to quality issues (returns without a specific reason), the buyer is responsible for return shipping costs. Items that have been damaged by the user or have been unsealed and used are not eligible for return or exchange.
4. Payment information
Our website accepts PayPal payments. Please ensure that your PayPal account details match your shipping information. Please do not submit duplicate payments; if a duplicate charge occurs, please contact us for assistance with a refund.